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Call Switch have reported Core network issues

The issue should now be resolved.

Call Switch has reported issues again this morning:

Monitoring – All traffic is returning to normal. Where devices are unable to dial out (Internally or externally) we would encourage end users to re-register their handset by restarting that device. Todays incident is particularly involved with 3rd party suppliers to our infrastructure. As a result we need to debrief with both internal teams and those suppliers before we can provide further detail. It is unrelated to the incident on 3rd May 23. We will publish a transparent debrief in due course, but cannot do so until we have given those suppliers reasonable time to conclude their investigations in detail.
May 04, 2023 – 10:52 BST
Identified – Our team have identified the root cause and traffic is returning to normal levels – customers may experience intermittent service while we do that. We expect all traffic to have returned to normal within the next 10-15 minutes. Further updates will be posted as necessary and a debrief will be published to this incident in due course once we are satisfied of its complete resolution and all teams involved have debriefed their investigations and actions during this incident

Update – The team continue to investigate and we have no further information of substance at this time. We are evaluating carrier routing and upstream supplier status in tandem to our own systems. Next update 10:40.
May 04, 2023 – 10:22 BST

Investigating – We are investigating reports of inbound & outbound call failures. We have no further information at this time. An update will be posted shortly after 10:15 once our teams establish cause and impact.

May 04, 2023 – 10:06 BST

We will look to update this post once Call Switch post the next update. If you would like any further information on this outage please email our support team on support@calderit.com

#issue #outage #CallSwitch #ITSupport #SupportHalifax

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