Microsoft 365 suite service alert
- Posted by James Allat
- On 12th January 2022
- 0
This issue has now been resolved.
Microsoft has reported users may have issues accessing Microsoft 365 services.
See reported issue below:
| Incident information
Title: Can’t access Microsoft 365 services. Status Service Restored Details Title: Can’t access Microsoft 365 services. User Impact: Users may be unable to access multiple Microsoft 365 services. More info: As a workaround, users may be able to change their DNS provider to mitigate impact. Current status: We’ve identified a potential third-party DNS issue that may be the cause of impact. We’re analyzing network telemetry to further isolate the source of impact. Scope of impact: Any user routed through the affected infrastructure may be affected. Root cause: A third-party DNS issue is potentially preventing users from accessing Microsoft 365 services. Next update by: Wednesday, January 12, 2022, at 10:00 AM UTC End time: Wednesday, January 12, 2022, at 11:00 AM UTC Preliminary root cause: A potential third-party DNS issue was preventing users from accessing Microsoft 365 services. Further investigations are ongoing and we will provide more information within the post-incident report. Next steps: – We’re working with a third-party DNS provider to further investigate the issue. – We’re reviewing our network infrastructure to determine the underlying cause. We’ll publish a post-incident report within five business days. Thank you, |
If you are experiencing issues but are unsure if this is the same issue as reported please contact the CalderIT helpdesk on 0330 0020 089 and we will be able to double-check the issue for you.
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