Exchange Online service alert

Microsoft has reported Outlook on the Web & Desktop Outlook users may have search issues.

Status:

Service Restored

Root cause:

An unexpected increase in synthetic traffic resulted in an impact.

Reported Issue:

Users may be intermittently unable to complete searches in Outlook on the web and Outlook desktop.

User Impact: Users may be intermittently unable to complete searches in Outlook on the web and Outlook desktop.

More info: Affected users will likely see an error message when searching that states: “We’re having troubles fetching results from the server…”

Current Microsoft status:

Our investigation into the authentication issue is taking time to progress. We’re continuing to validate a potential token issue that may be contributing to the failures.

Scope of impact: Impact is specific to some users who are served through the affected infrastructure.

Next update by: Thursday, July 1, 2021, at 3:00 PM UTC