Some users in the United Kingdom may be unable to access multiple Microsoft 365 services

This issue has now been resolved:

Microsoft has reported users in the UK may be having issues using various Microsoft365 services.

Microsoft ID: MO552487

Status

Service Restored

Impacted services

Microsoft 365 suite

Details

Title: Some users in the United Kingdom may have been unable to access multiple Microsoft 365 services or features.

User impact: Users in the United Kingdom may have been unable to access multiple Microsoft 365 services or features.

More info: Impacted services included, but were not limited to:

– SharePoint Online and OneDrive for Business

– Microsoft Teams

– Exchange Online

– Microsoft Defender

Final status: We’ve identified that Azure Front Door (AFD) routing within the UK region experienced an issue. Whilst we were reviewing service diagnostics, telemetry indicated that the issue had self-recovered. After a period of extended monitoring, we’ve confirmed that the issue is resolved. We continue to investigate the underlying issue and will provide further details within the Post Incident Report (PIR).

Scope of impact: Impact was specific to some users located in the United Kingdom.

Start time: Tuesday, May 9, 2023, at 7:55 AM UTC

End time: Tuesday, May 9, 2023, at 8:55 AM UTC

Preliminary root cause: An issue with Azure Front Door (AFD) routing within the UK region resulted in impact. We’ll provide more details within the PIR.

Next steps:

– We’re investigating AFD routing telemetry and recent changes to identify the underlying cause of impact.

We’ll publish a post-incident report within five business days.

Status

Service Degradation
Scope of impact: Impact is specific to some users located in the United Kingdom.

Next update by: Tuesday, May 9, 2023, at 10:30 AM UTC

Current status: We’re reviewing service monitoring telemetry to determine our next troubleshooting steps.

Scope of impact: Impact is specific to some users located in the United Kingdom.

Next update by: Tuesday, May 9, 2023, at 10:30 AM UTC

If you have any issues using any Microsoft 365 services (Outlook, Email, SharePoint, Teams, etc) this could be why but if you would like to contact our Helpdesk at support@calderit.com or via 0330 0020 088 and they can have a quick look and see if this is the reason or if it is something else.

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