Calder IT takes on additional staff

Due to sustained business growth over the last 6 months, Calder IT is delighted to announce the appointment of Rickie Flack to the team. Rickie brings with him a wealth of experience and knowledge within the IT support sector.

Rickie will be responsible for the day to day running of Calder IT’s technical support desk. His responsibilities will include:

• Monitoring of customer backups
• Ensuring support calls are resolved according to service level agreements
• Monitoring of Calder IT’s customer proactive support platform
• Liaising with hardware vendors to ensure failed hardware is returned back to operation as soon as possible.

Outside of work Rickie enjoys cooking, DIY and electronics.

Rickie, Calder IT’s latest member of the team.